![]() ![]() Given that we have thousands of customers using our software on a daily basis, it’s no surprise that we see an influx of tickets coming in each and every day. We’ve just found that it’s the easiest way to visually share information. If you need to add context or conceal sensitive information, CloudApp’s annotation feature lets you do just that. Your capture is automatically saved to the cloud (as you probably guessed) and it’s super easy to share a link or even download the file and save it to your computer. When you install it on your computer, one click is all it takes to grab a still shot, a short GIF, or even a lengthier video. If you’re a Mac user, you’re probably familiar with Command-Shift-4 as a way to grab a screenshot of whatever you’re viewing. Here, we cover 5 ways that we’ve improved customer service just by using CloudApp.ĬloudApp is a screen recorder that can be used on a Mac or a PC. Surprisingly, we’ve found that using CloudApp has made a positive impact on the way we offer support. In addition to bulking up our team, we’ve picked up some tips and tricks along the way. Over the years, our Support Team has become more robust and we try really hard to be available for as many hours as possible throughout the week. We care a whole lot about our users and are willing to do what it takes to make sure every BrightGauge experience is a positive one. ![]() At BrightGauge, great customer service has always been at the core of our mission. ![]()
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